A Guide to Obtaining Your Casino Win/Loss Statements

If you are preparing for a bankruptcy case, your attorney may ask you to provide Win/Loss Statements from any casinos where you have used a Player's Card.

These statements help document your gambling activity and allow your attorney to obtain a complete picture of your financial history. Gathering these statements before your appointment can help prevent delays in preparing your case.

This guide will show you how to request your Win/Loss Statements from the casinos located in San Diego County.

What You’ll Need Before You Start

Before requesting your Win/Loss Statement, have the following information available:

• Your Player's Card number (if known)

• Your full legal name

• Your date of birth

• A valid photo ID (some casinos may require verification)

• Your email address or mailing address

  • (if you don't have one check out our Step-by-Step Guide to Creating a Email Account)

Tip: If you've lost your Player's Card, don't worry. Most casinos can still locate your account using your name and date of birth.

Why This Is Important

If you have visited casinos using a Player's Card, the casino may have a record of your gambling activity.

Your bankruptcy attorney may request these records to:

• Verify gambling winnings and losses

• Review your financial transactions

• Ensure all required financial information is disclosed

• Avoid delays if additional documentation is requested by the Trustee

Providing these statements early helps our office prepare your case more efficiently.

Find Your Casino

Use the list below to locate the casino where you have a Player's Card.

Casino	Request Win/Loss Statement
Barona Resort & Casino	https://www.barona.com/casino/win-loss-statements/
Viejas Casino & Resort	https://viejas.com/win-loss-statement/
Sycuan Casino Resort	https://www.sycuan.com/club-sycuan/win-loss-statement/
Harrah's Resort Southern California	https://caesarsrewards.custhelp.com/app/answers/detail/a_id/2228/~/caesars-entertainment---gaming-history-%28win%2Floss-statement%29
Seven Mile Casino	Contact Player Services directly (no online request available)
Jamul Casino	https://www.jamulcasino.com/sweetwater-rewards/
Pala Casino Spa Resort	https://www.palacasino.com/casino/financial-services/
Valley View Casino & Hotel	https://valleyviewcasino.com/casino/win-loss/
Golden Acorn Casino	https://www.goldenacorncasino.com/win-loss-statement/
Ocean's 11 Casino	https://oceanplayersclub.com/contact/win-loss-report/

Step 1: Visit Your Casino's Win/Loss Statement Page

Click the link for the casino where you have a Player's Card.

Some casinos allow you to request your statement completely online, while others may ask you to:

• Log into your Player's Club account

• Complete an online request form

• Contact Player Services

• Visit the Players Club in person

Don't worry if the process looks different from casino to casino—that's completely normal.

Step 2: Verify Your Identity

Most casinos will ask you to verify your identity before releasing your records.

You may be asked for:

• Your name

• Date of birth

• Player's Card number

• Government-issued ID

• Email address

Some casinos may require additional verification to protect your information.

Step 3: Select the Years You Need

If given the option, request statements for the years your attorney has asked you to provide.

If you are unsure, request the last four years or contact our office before submitting your request.

Step 4: Download or Receive Your Statement

Depending on the casino, your statement may be:

• Downloaded immediately as a PDF

• Emailed to you

• Mailed to your home address

• Picked up at the Players Club

Save any downloaded files somewhere you can easily find them later.

What to Send to Your Attorney

Please send:

• Every Win/Loss Statement you receive

• Statements from each casino where you have used a Player's Card

If you visited multiple casinos, please request statements from each one.

What If I Can't Remember Which Casinos I Visited?

That's okay!

Think about:

• Where you have signed up for a Player's Card

• Casinos where you earned rewards or free play

• Casinos that mailed you promotional offers

• Casinos you visited regularly

If you're still unsure, let your attorney know during your appointment.

Common Mistakes to Avoid

• Only requesting one casino's records

  • If you've used Player's Cards at multiple casinos, request statements from each one.

• Requesting the wrong years

  • If you're unsure which years are needed, contact our office before submitting your request.

• Waiting until the last minute

  • Some casinos process requests immediately, while others may take several business days.

• Forgetting to save the statement

  • Download and save your statements as soon as you receive them.

Need Help?

If you have trouble requesting your Win/Loss Statement, try contacting the casino's Players Club or Player Services department directly.

Final Thoughts

Obtaining your Win/Loss Statements is an important part of preparing your bankruptcy case if you've used Player's Cards at casinos.

Submitting these records before your appointment helps our office prepare your case more efficiently and reduces the likelihood of delays.

If you have questions, feel free to contact our office for assistance.